When I first started my job, functional analysis was one of my pet peeves. I did it when I had to, but it was not the task I was the most looking forward to. Since then, I was put in a functional analyst position on a project, and it was one of the most insightful experiences of my career.
I’ve been living the Service Designer life for a couple of years now, and what an experience it has been! Between workshops, meetings, and testing sessions, many tools find the way to my bag.
As mentioned in our article on the Digital Delivery Model, not all organizations have the relevant structure, operating model, processes,
Have you ever been handed a task that made you ask yourself: “Now what?”. Usually in those moments, time is ticking and you have to come up with a solution, fast.
Should we start doing digital stuff? If you are only asking this question now as a business, it means you
Everybody speaks about digital transformation, but only a few companies actually have the relevant structure, operating model, processes, approach, capacity
At a conference about service design a few weeks ago, we were recommended to climb the mountain that was next