Category: Service design
User experience Embrace the chaos with Service Design
As service designer, you know that chaos is inherent to the designing process. It is part of the job to distill and synthesize it into clarity, safeguarding and evangelizing colleagues and clients along the way..
Better together – How the Digital Studio bridges the gap between Design, Business and Technology
Creating digital products and services is like an orchestra or band playing music together. Working together as a team whilst transforming ideas into solutions can be challenging but it is the key to bring this ambition to life.
The Art of Empathy: How Emotional Intelligence becomes the Key Enabler of Digital Transformation
And what happens when you try to go digital for the wrong reasons
The typical day of a (senior) service designer
To my friends, family and students who wonder what my mysterious job looks like, here’s a first attempt of answer.
Why we should all know how to write a good (user) story
When I first started my job, functional analysis was one of my pet peeves. I did it when I had to, but it was not the task I was the most looking forward to. Since then, I was put in a functional analyst position on a project, and it was one of the most insightful experiences of my career.
What’s in the bag of a Service Designer?
I’ve been living the Service Designer life for a couple of years now, and what an experience it has been! Between workshops, meetings, and testing sessions, many tools find the way to my bag.