Service design Archives - Digital Delight

Category: Service design

Featured image

Better together – How the Digital Studio bridges the gap between Design, Business and Technology

Creating digital products and services is like an orchestra or band playing music together. Working together as a team whilst transforming ideas into solutions can be challenging but it is the key to bring this ambition to life.

Leader

The Art of Empathy: How Emotional Intelligence becomes the Key Enabler of Digital Transformation

And what happens when you try to go digital for the wrong reasons

The typical day of a (senior) service designer

To my friends, family and students who wonder what my mysterious job looks like, here’s a first attempt of answer.

Why we should all know how to write a good (user) story

When I first started my job, functional analysis was one of my pet peeves. I did it when I had to, but it was not the task I was the most looking forward to. Since then, I was put in a functional analyst position on a project, and it was one of the most insightful experiences of my career.

Bag of a service designer

What’s in the bag of a Service Designer?

I’ve been living the Service Designer life for a couple of years now, and what an experience it has been! Between workshops, meetings, and testing sessions, many tools find the way to my bag.