Embrace the chaos with Service Design
As service designer, you know that chaos is inherent to the designing process. It is part of the job to distill and synthesize it into clarity, safeguarding and evangelizing colleagues and clients along the way..
How to transition from a Value Proposition to a Service Blueprint
A hands-on 3-step approach on how to transition from a well-defined value proposition towards a Service Blueprint, making the proposition actionable for the entire organization.
First steps through a virtual experience as a new joiner
Here’s my story as a new designer who started working after the first wave of COVID-19 in September 2020.
Creating smart tax services for citizens
The client wanted to go beyond simply building and delivering a new service: user-friendliness and added value for citizens were at the heart of their ambitions.
Better together – How the Digital Studio bridges the gap between Design, Business and Technology
Creating digital products and services is like an orchestra or band playing music together. Working together as a team whilst transforming ideas into solutions can be challenging but it is the key to bring this ambition to life.
User experience Ethics for Designers: A New Frontier
A new generation of designers have decided to go against immoral design practices, and are promoting a new approach for designing products or services, more commonly known as design ethics.
A quick introduction to DevOps
Whether you just started learning about product delivery or have been around for a few years you will notice that some terms can be used every day without a clear understanding of their meaning. I have been guilty of this myself regarding the concept of DevOps.
User experience How sound design elevates the user experience
Sound design is growing into an important extension of the user experience. Not considering sound design in order to elevate the user experience could be seen as a missed opportunity.
User experience Visual design Emotional Design: all we need is love…
…Love is all we need.
Analogue, digital, what’s next?
Is there a future after Digital Transformation or have we finally reached our limits?
6 weeks to transform ideas into a prototype: inspiration from the “Swiss Machine”
Our approach to materialize innovation by transforming ideas into tangible prototypes is based on a 6-week timeframe. The first time I informed both my colleagues and clients of this promise, they believed it was crazy.
Story from the trenches: how we supported the fight against Covid-19
In less than 2 months our Digital Factory team managed to implement a completely new service at its client with
Lessons of a Lockdown: How we made it through
A few months ago, if you had warned me about what was going to hit us in 2020, I would have told you to sit down. Today – after over two months of confinement – if you would tell me that a UFO landed on the Grand-Place, I would probably believe you.
A Day in the Life of an Experience Developer
You wake up, squinting your eyes at the sunlight coming into your room through an opening in the curtains. You’ve never really been a morning person…
The Art of Empathy: How Emotional Intelligence becomes the Key Enabler of Digital Transformation
And what happens when you try to go digital for the wrong reasons
The typical day of a (senior) service designer
To my friends, family and students who wonder what my mysterious job looks like, here’s a first attempt of answer.
What’s the difference between front-end & back-end?
If you’re getting started learning about Web Development and these new trendy terms confuse you, this article is for you!
How a frontend developer and a UI designer can work efficiently together in a Digital Studio
Translating the UI designs into an actual application is crucial to the success of a project in the Digital Studio. This requires efficient collaboration between UI designers and frontend developers, which can be done through a couple of tools.
Why we should all know how to write a good (user) story
When I first started my job, functional analysis was one of my pet peeves. I did it when I had to, but it was not the task I was the most looking forward to. Since then, I was put in a functional analyst position on a project, and it was one of the most insightful experiences of my career.
What’s in the bag of a Service Designer?
I’ve been living the Service Designer life for a couple of years now, and what an experience it has been! Between workshops, meetings, and testing sessions, many tools find the way to my bag.
What is the Digital Studio?
As mentioned in our article on the Digital Delivery Model, not all organizations have the relevant structure, operating model, processes,