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Digital Simulation Game for EU Edutainment
Deloitte Digital recently partnered with the Council of the EU to create an exciting digital simulation game. This game teaches citizens about EU Member States' collaborative working methods, providing both education and entertainment, in short 'edutainment'. It...
How to improve the patient experience in hospitals: the example of Clinic St-Jean
Clinique Saint-Jean / Kliniek Sint-Jan opened a brand-new policlinic in the heart of Brussels on 17 January 2023. They have implemented a cutting-edge patient experience using the latest technology to enhance healthcare experiences. This setup aims to provide a...
Digital Simulation Game for EU Edutainment
Deloitte Digital recently partnered with the Council of the EU to create an exciting digital simulation game. This game teaches citizens about EU Member States' collaborative working methods, providing both education and entertainment, in short 'edutainment'. It...
The Digital Factory: Where Innovation Meets Continuous Improvement
Digital factories stay ahead of market trends and technology by implementing continuous improvement. This ensures solutions are up-to-date with the latest tech, providing the best user experience and performance on the market. #DigitalFactory #ContinuousImprovement #TechTrends
Creative Boot Camp by Deloitte Digital
After a two-year break, it’s finally back! The Creative Boot Camp is an in-depth, interactive three-day onsite training programme organised by the Deloitte Digital design team. It has a proud history of more than 8 years and this year’s edition was facilitated by...
Belgium’s Digital Insurance maturity report
A unique REPORT looking at the intersection of client expectations, market trends, and competitive insights. Our Deloitte Digital team conducted Belgium's first Digital Insurance Maturity Report. The team assessed 160 digital functionalities offered by 13 Belgian...
Designing Mixed Reality experiences: 6 lessons learned
Mixed reality (MR) technology has the potential to revolutionize the way we interact with the world around us. By blending the physical and digital worlds, MR technology allows for the creation of immersive and engaging experiences that were once unimaginable. However, in order for MR technology to be truly successful, it is crucial for UX designers to carefully consider the user experience. By incorporating intuitive interactions, seamless immersion, and engaging aesthetics, designers can create MR experiences that are truly revolutionary. By taking the time to carefully consider the UX design of an MR experience, designers can help to create truly immersive and engaging experiences that will keep users coming back for more.
New client space in the metaverse for a luxury watch brand
H. Moser & Cie, a luxury watch manufacturer, wanted to create a space in the metaverse to support the launch of their state-of-the art new watch collection in an innovative and revolutionary way. With this new platform, they also wanted to create new touch...
Web summit 2022: How to build creative resilience
The Web Summit takes place every year and hosts some of the biggest and brightest speakers in the tech industry, as well as hundreds of startups, all pitching their version of the future. I attended the Web Summit wanting to hear from fellow designers and creatives...
Deloitte digital at the kikk festival, a focus on XR
Extended Reality or XR is a term that surrounds the concepts of Augmented (AR), Mixed (MR), and Virtual realities (VR). It encompasses virtual, immersive, and interactive environments also called the "Metaverse". From 27-30th October, we had the opportunity to...
SD in gov conference 2022
Key takeaways from the SDinGov 2022 conference in Edinburgh where the main topics were focused around service design, user experience in public governments.
Service design days 2022
Redefining design for a better future One month ago, I had the opportunity to go to the 7th edition of the Service Design Days in Barcelona. A few hundred creative thinkers, designers, strategists, change-makers, and leaders gathered for this transdisciplinary...
The world of digital fashion
The world of digital fashion is growing rapidly, together with the emergence of the Metaverse.
Holocity: how to visualize pollution in mixed reality
How to make the invisible visible? In order to increase the awareness of citizens about the pollution from traffic on the road? We can see an air quality score sometimes, but this remains generally very abstract. So, how can we make the pollution visible? How can...
Empowering Women and Girls to get into STEM careers
Beginning of 2021, the European Innovation Council and SMEs Executive Agency (EISMEA) gave us the mission to set-up a community of women and girls to encourage them to get into STEM careers. It was an ambitious objective, but two successful events and a vibrant...
Web Summit: What to look forward to in the future of tech
We came back from the Web Summit conference with the hottest trends in the tech scene!
Deloitte Digital is a Partner of the KIKK Festival
This is it! We’re proud to announce that Deloitte Digital is Partner of the KIKK Festival in the city of Namur, a 4-day international festival of digital and creative cultures that explores the economical and artistic implications of new technologies. ...
Deloitte Digital’s Appinest wins an award for Digital Design and UX at the IAB Mixx Awards
This is it! Last week, we won the award for best Digital Design and UX at the IAB Mixx Awards with our app: Appinest.
Chemical manufacturer gets fit for the Digital age
Agility is key In the digital world. Fast failures are just as key to success as quick wins.
Wealth manager embraced digital change
With our agile delivery model, we empower clients to dynamically improve their platforms based on continuous user feedback throughout the lifecycle of the service.
Embrace the chaos with Service Design
As service designer, you know that chaos is inherent to the designing process. It is part of the job to distill and synthesize it into clarity, safeguarding and evangelizing colleagues and clients along the way..
How to transition from a Value Proposition to a Service Blueprint
A hands-on 3-step approach on how to transition from a well-defined value proposition towards a Service Blueprint, making the proposition actionable for the entire organisation.
First steps through a virtual experience as a new joiner
Here's my story as a new designer who started working after the first wave of COVID-19 in September 2020.
Creating smart tax services for citizens
The client wanted to go beyond simply building and delivering a new service: user-friendliness and added value for citizens were at the heart of their ambitions.
Better together – How the Digital Studio bridges the gap between Design, Business and Technology
Creating digital products and services is like an orchestra or band playing music together. Working together as a team whilst transforming ideas into solutions can be challenging but it is the key to bring this ambition to life.
Ethics for Designers: A New Frontier
A new generation of designers have decided to go against immoral design practices, and are promoting a new approach for designing products or services, more commonly known as design ethics.
A quick introduction to DevOps
Whether you just started learning about product delivery or have been around for a few years you will notice that some terms can be used every day without a clear understanding of their meaning. I have been guilty of this myself regarding the concept of DevOps.
How sound design elevates the user experience
Sound design is growing into an important extension of the user experience. Not considering sound design in order to elevate the user experience could be seen as a missed opportunity.
Emotional Design: all we need is love…
...Love is all we need.
Analogue, digital, what’s next?
Is there a future after Digital Transformation or have we finally reached our limits?
6 weeks to transform ideas into a prototype: inspiration from the “Swiss Machine”
Our approach to materialize innovation by transforming ideas into tangible prototypes is based on a 6-week timeframe. The first time I informed both my colleagues and clients of this promise, they believed it was crazy.
Story from the trenches: how we supported the fight against Covid-19
In less than 2 months our Digital Factory team managed to implement a completely new service at its client with a social purpose: helping citizens from our region who have been impacted by the Covid-19 to pay their rent via a one-off premium. 2 months seems very...
Lessons of a Lockdown: How we made it through
A few months ago, if you had warned me about what was going to hit us in 2020, I would have told you to sit down. Today - after over two months of confinement - if you would tell me that a UFO landed on the Grand-Place, I would probably believe you.
A Day in the Life of an Experience Developer
You wake up, squinting your eyes at the sunlight coming into your room through an opening in the curtains. brrrrt brrrrt You hit snooze a few times. You’ve never really been a morning person.
The Art of Empathy: How Emotional Intelligence becomes the Key Enabler of Digital Transformation
And what happens when you try to go digital for the wrong reasons
The typical day of a (senior) service designer
To my friends, family and students who wonder what my mysterious job looks like, here's a first attempt of answer.
What’s the difference between front-end & back-end?
If you're getting started learning about Web Development and these new trendy terms confuse you, this article is for you!
What is the difference between a front & back-end developer?
If you're getting started learning about Web Development and these new trendy terms confuse you, this article is for you!
How a frontend developer and a UI designer can work efficiently together in a Digital Studio
Translating the UI designs into an actual application is crucial to the success of a project in the Digital Studio. This requires efficient collaboration between UI designers and frontend developers, which can be done through a couple of tools.
Why we should all know how to write a good (user) story
When I first started my job, functional analysis was one of my pet peeves. I did it when I had to, but it was not the task I was the most looking forward to. Since then, I was put in a functional analyst position on a project, and it was one of the most insightful experiences of my career.
What’s in the bag of a Service Designer?
I've been living the Service Designer life for a couple of years now, and what an experience it has been! Between workshops, meetings, and testing sessions, many tools find the way to my bag.
What is the Digital Studio?
As mentioned in our article on the Digital Delivery Model, not all organizations have the relevant structure, operating model, processes, approach, capacity and resources to be able to conceive and implement disruptive innovation. Therefore, we imagined the concept...
How to Accelerate the Beginning of your Project: The Case of the Design Sprint
A few months ago, I was in that exact position. We had to kick-start a project at a client as soon as possible, with barely no knowledge of the processes and end-users. The challenge felt difficult, and expectations were high. My project manager at the time sat me...
Why in 5 years, every business will have a Digital Studio
Should we start doing digital stuff? If you are only asking this question now as a business, it means you are late. Very late. Where do you want to go as a company? How will you stay relevant in this market? One thing is certain. The technology waves we have...
Digital transformation & Digital Delivery Model
Everybody speaks about digital transformation, but only a few companies actually have the relevant structure, operating model, processes, approach, capacity and resources to be able to conceive and implement it successfully and in a timely fashion. We coined the...
Welcome to Digital Delight
At a conference about service design a few weeks ago, we were recommended to climb the mountain that was next to the conference center after the last session. The four of us climbed that mountain, it was surprisingly steep, and contemplated the landscape at the...