A few months ago, if you had warned me about what was going to hit us in 2020, I would have told you to sit down. Today – after over two months of confinement – if you would tell me that a UFO landed on the Grand-Place, I would probably believe you.
When I first started my job, functional analysis was one of my pet peeves. I did it when I had to, but it was not the task I was the most looking forward to. Since then, I was put in a functional analyst position on a project, and it was one of the most insightful experiences of my career.
I’ve been living the Service Designer life for a couple of years now, and what an experience it has been! Between workshops, meetings, and testing sessions, many tools find the way to my bag.
Have you ever been handed a task that made you ask yourself: “Now what?”. Usually in those moments, time is ticking and you have to come up with a solution, fast.