Claire Charlier, Author at Digital Delight

Chemical manufacturer embraces digital change

Chemical manufacturer gets fit for the Digital age

Agility is key in the digital world. Fast failures are just as key to success as quick wins.

Wealth manager embraced digital change

With our agile delivery model, we empower clients to dynamically improve their platforms based on continuous user feedback throughout the lifecycle of the service.

Creating smart tax services for citizens

The client wanted to go beyond simply building and delivering a new service: user-friendliness and added value for citizens were at the heart of their ambitions.

Design ethics

Ethics for Designers: A New Frontier

A new generation of designers have decided to go against immoral design practices, and are promoting a new approach for designing products or services, more commonly known as design ethics.

Lessons of a Lockdown: How we made it through

A few months ago, if you had warned me about what was going to hit us in 2020, I would have told you to sit down. Today – after over two months of confinement – if you would tell me that a UFO landed on the Grand-Place, I would probably believe you.

Why we should all know how to write a good (user) story

When I first started my job, functional analysis was one of my pet peeves. I did it when I had to, but it was not the task I was the most looking forward to. Since then, I was put in a functional analyst position on a project, and it was one of the most insightful experiences of my career.

Bag of a service designer

What’s in the bag of a Service Designer?

I’ve been living the Service Designer life for a couple of years now, and what an experience it has been! Between workshops, meetings, and testing sessions, many tools find the way to my bag.

How to Accelerate the Beginning of your Project: The Case of the Design Sprint

Have you ever been handed a task that made you ask yourself: “Now what?”. Usually in those moments, time is ticking and you have to come up with a solution, fast.