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Better together – How the Digital Studio bridges the gap between Design, Business and Technology

Better together – How the Digital Studio bridges the gap between Design, Business and Technology

by Sophie Belaey | Mar 26, 2021 | Development, Digital Studio, Service design, Visual design

The Rolling Stones’ success comes from each member having a distinctive yet complementary role. Richards is their spiritual leader, Watts the band’s backbone, Wood the mediator, and Jagger is in control of everything he can be – a chief executive in...
The Art of Empathy: How Emotional Intelligence becomes the Key Enabler of Digital Transformation

The Art of Empathy: How Emotional Intelligence becomes the Key Enabler of Digital Transformation

by José Pinto | Apr 22, 2020 | Service design

Every day we see new sectors and interactions that were traditionally physical being modernized into becoming digital. Now we can call a taxi, immediately translate real-time text or travel just by using a mobile app. Lots of industries were disrupted by this digital...
The typical day of a (senior) service designer

The typical day of a (senior) service designer

by Thomas Kubski | Apr 17, 2020 | Digital Studio, Service design

As a service designer, I can be assigned to 2 types of mission in the context of our Digital Studio: “Imagine” work: when we need to transform an idea, or value proposition, into a prototype”Deliver” work: when we steer a squad aimed at...
Why we should all know how to write a good (user) story

Why we should all know how to write a good (user) story

by Claire Charlier | Apr 3, 2020 | Development, Service design

Functional analysis pushed me out of my comfort zone, and forced me to look at my ideas from a completely new angle. It forced me to dig deeper in the concepts I was suggesting, and taught me to understand the multiple complexities stemming from a functionality that...
What’s in the bag of a Service Designer?

What’s in the bag of a Service Designer?

by Claire Charlier | Apr 2, 2020 | Service design

Let’s have a look at my bag together, and while we’re at it, I will share with you some tips I’ve gathered in the past years as a Service Designer. Markers You will need LOTS of them. As a Service Designer, your job is to encourage your audience to...
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