by Thomas Kubski | Apr 17, 2020 | Digital Studio, Service design
As a service designer, I can be assigned to 2 types of mission in the context of our Digital Studio: “Imagine” work: when we need to transform an idea, or value proposition, into a prototype”Deliver” work: when we steer a squad aimed at...
by Claire Charlier | Apr 3, 2020 | Development, Service design
Functional analysis pushed me out of my comfort zone, and forced me to look at my ideas from a completely new angle. It forced me to dig deeper in the concepts I was suggesting, and taught me to understand the multiple complexities stemming from a functionality that...
by Claire Charlier | Apr 2, 2020 | Service design
Let’s have a look at my bag together, and while we’re at it, I will share with you some tips I’ve gathered in the past years as a Service Designer. Markers You will need LOTS of them. As a Service Designer, your job is to encourage your audience to...
by Thomas Kubski | Apr 1, 2020 | Digital Studio
As mentioned in our article on the Digital Delivery Model, not all organizations have the relevant structure, operating model, processes, approach, capacity and resources to be able to conceive and implement disruptive innovation. Therefore, we imagined the concept of...
by Claire Charlier | Mar 31, 2020 | Design Sprint
A few months ago, I was in that exact position. We had to kick-start a project at a client as soon as possible, with barely no knowledge of the processes and end-users. The challenge felt difficult, and expectations were high. My project manager at the time sat me...
