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Service design days 2022

by Justine Hoppenbrouwers | Nov 3, 2022 | Digital strategy, Digital Studio, Service design, User experience

Redefining design for a better future One month ago, I had the opportunity to go to the 7th edition of the Service Design Days in Barcelona. A few hundred creative thinkers, designers, strategists, change-makers, and leaders gathered for this transdisciplinary...
How to transition from a Value Proposition to a Service Blueprint

How to transition from a Value Proposition to a Service Blueprint

by Nathan Jacobs | Jun 15, 2021 | Digital strategy, Our work

A hands-on 3-step approach on how to transition from a well-defined value proposition towards a Service Blueprint, making the proposition actionable for the entire organization.   Did you ever wonder why we, consumers, often perceive a brand the same way others...
Digital transformation & Digital Delivery Model

Digital transformation & Digital Delivery Model

by Thomas Kubski | Mar 30, 2020 | Digital strategy, Digital Studio

Everybody speaks about digital transformation, but only a few companies actually have the relevant structure, operating model, processes, approach, capacity and resources to be able to conceive and implement it successfully and in a timely fashion. We coined the term...

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