Tag: Digital Studio
How to transition from a Value Proposition to a Service Blueprint
A hands-on 3-step approach on how to transition from a well-defined value proposition towards a Service Blueprint, making the proposition actionable for the entire organization.
First steps through a virtual experience as a new joiner
Here’s my story as a new designer who started working after the first wave of COVID-19 in September 2020.
Creating smart tax services for citizens
The client wanted to go beyond simply building and delivering a new service: user-friendliness and added value for citizens were at the heart of their ambitions.
Better together – How the Digital Studio bridges the gap between Design, Business and Technology
Creating digital products and services is like an orchestra or band playing music together. Working together as a team whilst transforming ideas into solutions can be challenging but it is the key to bring this ambition to life.
User experience Ethics for Designers: A New Frontier
A new generation of designers have decided to go against immoral design practices, and are promoting a new approach for designing products or services, more commonly known as design ethics.
A quick introduction to DevOps
Whether you just started learning about product delivery or have been around for a few years you will notice that some terms can be used every day without a clear understanding of their meaning. I have been guilty of this myself regarding the concept of DevOps.
User experience How sound design elevates the user experience
Sound design is growing into an important extension of the user experience. Not considering sound design in order to elevate the user experience could be seen as a missed opportunity.
Lessons of a Lockdown: How we made it through
A few months ago, if you had warned me about what was going to hit us in 2020, I would have told you to sit down. Today – after over two months of confinement – if you would tell me that a UFO landed on the Grand-Place, I would probably believe you.
A Day in the Life of an Experience Developer
You wake up, squinting your eyes at the sunlight coming into your room through an opening in the curtains. You’ve never really been a morning person…
The typical day of a (senior) service designer
To my friends, family and students who wonder what my mysterious job looks like, here’s a first attempt of answer.
Why we should all know how to write a good (user) story
When I first started my job, functional analysis was one of my pet peeves. I did it when I had to, but it was not the task I was the most looking forward to. Since then, I was put in a functional analyst position on a project, and it was one of the most insightful experiences of my career.
What’s in the bag of a Service Designer?
I’ve been living the Service Designer life for a couple of years now, and what an experience it has been! Between workshops, meetings, and testing sessions, many tools find the way to my bag.
What is the Digital Studio?
As mentioned in our article on the Digital Delivery Model, not all organizations have the relevant structure, operating model, processes,
How to Accelerate the Beginning of your Project: The Case of the Design Sprint
Have you ever been handed a task that made you ask yourself: “Now what?”. Usually in those moments, time is ticking and you have to come up with a solution, fast.
Why in 5 years, every business will have a Digital Studio
Should we start doing digital stuff? If you are only asking this question now as a business, it means you
Welcome to Digital Delight
At a conference about service design a few weeks ago, we were recommended to climb the mountain that was next