Tag: Digital Studio
A hands-on 3-step approach on how to transition from a well-defined value proposition towards a Service Blueprint, making the proposition actionable for the entire organization.
Here’s my story as a new designer who started working after the first wave of COVID-19 in September 2020.
The client wanted to go beyond simply building and delivering a new service: user-friendliness and added value for citizens were at the heart of their ambitions.
Creating digital products and services is like an orchestra or band playing music together. Working together as a team whilst transforming ideas into solutions can be challenging but it is the key to bring this ambition to life.
A new generation of designers have decided to go against immoral design practices, and are promoting a new approach for designing products or services, more commonly known as design ethics.
Whether you just started learning about product delivery or have been around for a few years you will notice that some terms can be used every day without a clear understanding of their meaning. I have been guilty of this myself regarding the concept of DevOps.
Sound design is growing into an important extension of the user experience. Not considering sound design in order to elevate the user experience could be seen as a missed opportunity.
A few months ago, if you had warned me about what was going to hit us in 2020, I would have told you to sit down. Today – after over two months of confinement – if you would tell me that a UFO landed on the Grand-Place, I would probably believe you.
You wake up, squinting your eyes at the sunlight coming into your room through an opening in the curtains. You’ve never really been a morning person…
To my friends, family and students who wonder what my mysterious job looks like, here’s a first attempt of answer.
When I first started my job, functional analysis was one of my pet peeves. I did it when I had to, but it was not the task I was the most looking forward to. Since then, I was put in a functional analyst position on a project, and it was one of the most insightful experiences of my career.
I’ve been living the Service Designer life for a couple of years now, and what an experience it has been! Between workshops, meetings, and testing sessions, many tools find the way to my bag.
As mentioned in our article on the Digital Delivery Model, not all organizations have the relevant structure, operating model, processes,
Have you ever been handed a task that made you ask yourself: “Now what?”. Usually in those moments, time is ticking and you have to come up with a solution, fast.
Should we start doing digital stuff? If you are only asking this question now as a business, it means you