Service Design Archives - Digital Delight

Tag: Service Design

Story from the trenches: how we supported the fight against Covid-19

In less than 2 months our Digital Factory team managed to implement a completely new service at its client with

The typical day of a (senior) service designer

To my friends, family and students who wonder what my mysterious job looks like, here’s a first attempt of answer.

Bag of a service designer

What’s in the bag of a Service Designer?

I’ve been living the Service Designer life for a couple of years now, and what an experience it has been! Between workshops, meetings, and testing sessions, many tools find the way to my bag.

How to Accelerate the Beginning of your Project: The Case of the Design Sprint

Have you ever been handed a task that made you ask yourself: “Now what?”. Usually in those moments, time is ticking and you have to come up with a solution, fast.

Welcome to Digital Delight

At a conference about service design a few weeks ago, we were recommended to climb the mountain that was next