User experience Archives - Digital Delight

Tag: User experience

Creating smart tax services for citizens

The client wanted to go beyond simply building and delivering a new service: user-friendliness and added value for citizens were at the heart of their ambitions.

Design ethics

Ethics for Designers: A New Frontier

A new generation of designers have decided to go against immoral design practices, and are promoting a new approach for designing products or services, more commonly known as design ethics.

How sound design elevates the user experience.

How sound design elevates the user experience

Sound design is growing into an important extension of the user experience. Not considering sound design in order to elevate the user experience could be seen as a missed opportunity.

Why we should all know how to write a good (user) story

When I first started my job, functional analysis was one of my pet peeves. I did it when I had to, but it was not the task I was the most looking forward to. Since then, I was put in a functional analyst position on a project, and it was one of the most insightful experiences of my career.

Bag of a service designer

What’s in the bag of a Service Designer?

I’ve been living the Service Designer life for a couple of years now, and what an experience it has been! Between workshops, meetings, and testing sessions, many tools find the way to my bag.