Our Work
From ideation to realization, we connect innovation with intellectual rigor to drive growth across the entire customer experience. We blend art and science, design and engineering, and use creativity to deliver smarter, more effective solutions to our clients' toughest business problems.
Story from the trenches: how we supported the fight against Covid-19
In less than 2 months our Digital Factory team managed to implement a completely new service at its client with a social purpose: helping citizens from our region who have been impacted by the Covid-19 to pay their rent via a one-off premium. 2 months seems very...
Lessons of a Lockdown: How we made it through
A few months ago, if you had warned me about what was going to hit us in 2020, I would have told you to sit down. Today - after over two months of confinement - if you would tell me that a UFO landed on the Grand-Place, I would probably believe you.
A Day in the Life of an Experience Developer
You wake up, squinting your eyes at the sunlight coming into your room through an opening in the curtains. brrrrt brrrrt You hit snooze a few times. You’ve never really been a morning person.
The Art of Empathy: How Emotional Intelligence becomes the Key Enabler of Digital Transformation
And what happens when you try to go digital for the wrong reasons
The typical day of a (senior) service designer
To my friends, family and students who wonder what my mysterious job looks like, here's a first attempt of answer.
What’s the difference between front-end & back-end?
If you're getting started learning about Web Development and these new trendy terms confuse you, this article is for you!
What is the difference between a front & back-end developer?
If you're getting started learning about Web Development and these new trendy terms confuse you, this article is for you!
How a frontend developer and a UI designer can work efficiently together in a Digital Studio
Translating the UI designs into an actual application is crucial to the success of a project in the Digital Studio. This requires efficient collaboration between UI designers and frontend developers, which can be done through a couple of tools.
Why we should all know how to write a good (user) story
When I first started my job, functional analysis was one of my pet peeves. I did it when I had to, but it was not the task I was the most looking forward to. Since then, I was put in a functional analyst position on a project, and it was one of the most insightful experiences of my career.
What’s in the bag of a Service Designer?
I've been living the Service Designer life for a couple of years now, and what an experience it has been! Between workshops, meetings, and testing sessions, many tools find the way to my bag.
What is the Digital Studio?
As mentioned in our article on the Digital Delivery Model, not all organizations have the relevant structure, operating model, processes, approach, capacity and resources to be able to conceive and implement disruptive innovation. Therefore, we imagined the concept...
How to Accelerate the Beginning of your Project: The Case of the Design Sprint
A few months ago, I was in that exact position. We had to kick-start a project at a client as soon as possible, with barely no knowledge of the processes and end-users. The challenge felt difficult, and expectations were high. My project manager at the time sat me...
Why in 5 years, every business will have a Digital Studio
Should we start doing digital stuff? If you are only asking this question now as a business, it means you are late. Very late. Where do you want to go as a company? How will you stay relevant in this market? One thing is certain. The technology waves we have...
Digital transformation & Digital Delivery Model
Everybody speaks about digital transformation, but only a few companies actually have the relevant structure, operating model, processes, approach, capacity and resources to be able to conceive and implement it successfully and in a timely fashion. We coined the...
Welcome to Digital Delight
At a conference about service design a few weeks ago, we were recommended to climb the mountain that was next to the conference center after the last session. The four of us climbed that mountain, it was surprisingly steep, and contemplated the landscape at the...